Banking Leadership Program for Customer Facing Managers

IDI invites participants for Banking Leadership Program for Customer Facing Managers in Financial industry to develop and expand their skills in strategy, leadership and enterprise financial management. This program is designed to give participants, the business and leadership skills to add value to their institution and optimize their potential. Your participation is an unmatched opportunity to build relationships with colleagues and faculty that will serve you. The program will highlight international best practices on the development of financial sector around the world. In addition, this program will focus on lessons learned and successful programs and policies adopted in the US in development in financial sector at federal, state and local government level.

The role of customer facing managers are very important at the bank as they are not just responsible for only running the branch like a business but also are the face of the banking institutions. To customers, they are the face of the Bank, and they are expected to know their customers better. Successful banks have managers who are trained to motivate and supervise staff, effectively manage branch resources, maximize customer relationships, and work to achieve the Bank’s goals.

The program is focused on to develop skills essential to successful management. Participants will hone their knowledge of banking and banking operations. Develop expertise in deposit and loan products, as well as sales management and customer service. Build strong communication skills. Gain insight into effectively managing staff and creating a culture of excellence. Explore techniques to raise the bar for delivering quality customer service.

  • Salesmanship for bankers
  • Branch Leadership
  • Branch Coaching and Mentoring Anti Money Laundering and Counter Financing of Terrorism (AML/CFT) Supporting Operations Managers / Directors in the management of area manager performance
  • Branch Performance Management Training
  • Compliance, Security and Risk Training to Compliance and Cyber Security
  • Effective Delegation and Successive Planning
  • Customer Centric Service and Engagement

Click here for Brochure